Contact SELF
SELF will never DM you
The SELF team will never send you a direct message on social media or any other platform, and won't reply to DMs you send. Anyone messaging you and claiming to be SELF is not us.
The only ways to reach the team are Contact Us inside the app, or Contact support on the sign-in screen if you can't sign in.
Contact Us
Sign in to SELF, go to Settings → Contact Us, choose a purpose and write your message. The team replies in your in-app Alerts.
- Choose a purpose: Support request, Partnership proposal, Job inquiry or Other.
- Write your message. Include any links as plain text, because attachments aren't accepted.
- Submit. You'll get an acknowledgment in your Alerts straight away.
When the team responds, the reply arrives in your Alerts. Handling all inquiries in the app keeps your message secure and makes sure it reaches the right team.
If you don't have an account yet, create a free one first.
Can't sign in?
If you can't sign in, use the Contact support form. Tell us what's happening and what you've tried, and we'll reply by email to the address you give.
You can also reach the form from the sign-in screen: tap contact support under "Trouble signing in?".
- Enter the email you used to sign up. The form checks it and tells you if no account is found, so try any other address you might have used.
- Describe the problem and what you've already tried from Trouble signing in.
Our reply comes by email to that address, so check your junk folder. SELF can't see your recovery phrase or password and will never ask for them. However, we can't help you restore your account unless you have one of them.
Feature ideas and bug reports
Use the Ideas Board in the app to suggest features and the Bug Tracker to report problems. Contact Us is for support requests, partnerships, jobs and anything else.