Support

Answers to the most common questions about using the SELF App. If you can't find what you need here, contact SELF from inside the app.

Top issues

• Recovery phrase not accepted
• Email code doesn't work
• Page not loading or showing an error
• Can't sign in via homescreen icon
• Lost your recovery phrase
• Can't sign in at all? Contact support

Browse by topic

• Trouble signing in: recovery phrase and email code problems, passkeys, passwords and linking a new device
• Troubleshooting: pages that won't load, update reloads, layout problems, push notifications, missing menu items and system requirements
• Account: creating an account, your recovery phrase, multiple devices, signing out safely, exporting your data and deleting your account
• Subscription: upgrading, free trial, daily AI message limits, Vault storage, pricing, changing tier and cancelling
• Wallet & rewards: where rewards are sent, your reward wallet, prize draw wins and winner visibility
• Contact SELF: how to reach the team safely

SELF will never DM you

The SELF team never sends direct messages and won't reply to any. The only ways to reach us are Settings → Contact Us inside the app, or Contact support on the sign-in screen if you can't sign in.